Viola PureComfort Underwear

Delivery 

Your order will be delivered FOR FREE to your home. It's important for us, to offer the shipping. Your package will be shipped in 24/48H.

Our International Delivery normally takes on average between 8 & 12 days. However, due to a very high demand recently, it can be a bit longer for some countries.

Returns

Yes, you can be refund. You can ask a refund during 14 days after the package receipt. If 14 days have elapsed since your purchase receipt, unfortunately we cannot offer you a refund or exchange.

If you receive the package damaged*, we will refund you directly.

*Please note that this kind of refund is only possible if the products are damaged, not the packaging.

To qualify for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

*Note: Before proceeding with a return, please read our entire Returns Policy.

All payments made on our site are 100% secure via Paypal and Stripe.

These platforms are the leaders in online payments, and are external to our servers,
which is why we have no access to your information (Credit card number, bank
account number, password...).
About currency: website is in €, but no matter what your currency, there is no tax
on the conversion.
For any questions you can contact us on contact@my-monthly.com

Do you ship internationally?
Of course we do. We ship in all the world.

Are the payments secure?
Of course, all payments made on our site are 100% secure via Paypal and Stripe.

These platforms are the leaders in online payments, and are external to our servers, which is why we have no access to your information (Credit card number, bank account number, password...).

Can I pay if I am not in €?
Yes we accept international payments.

I am not satisfied with my product, how can I get a refund?
Don't worry, getting a refund is possible if you respect our terms and conditions of use and have a valid reason.
You just have to send us your request by email to contact@my-monthly.com, it will be processed as soon as possible.

How to contact you?
It's very simple! You can send us a mail contact@my-monthly.com.
Our after-sales service is present 24/24H and 7/7d.

I only received part of my order, is that normal?
Yes, it is possible, our products are shipped from different warehouses which can cause a slight delay between the two deliveries.

Free Worldwide Shipping
● Satisfied or refunded
● More than 20,000 satisfied customers, our goal is your satisfaction.
● Service after-sales always here for you. For any questions,send an email to Contact@my-monthly.com. One of our agent will get back to you in 72H maximum.