Terms of sales
Last Update Date: 08/06/2024
ARTICLE 1 — GENERAL PROVISIONS
The General Terms and Conditions of Sale (the "General Terms and Conditions of Sale," or the "T&Cs") apply exclusively to the online sale of products offered by the Operator on the Website.
The T&Cs are made available to customers on the Website where they can be directly accessed and may also be provided upon request by any means.
The T&Cs are binding on the customer who acknowledges, by checking a box or clicking on the button provided for this purpose, that they have read and accepted them before placing an order. The confirmation of the order by its validation constitutes the buyer's adherence to the T&Cs in force on the day of the order, the retention and reproduction of which are ensured by the Operator.
ARTICLE 2 — DESCRIPTION OF PRODUCTS
The Website is an online sales site for Underwares (hereinafter the "Product(s)") open to any individual or legal entity using the Website (the "Customer").
The Products presented on the Website each have a description (established by the supplier or accessible on the manufacturer's site via a link provided on the Website) mentioning their essential characteristics. Photographs illustrating the products, if any, do not constitute a contractual document. The product's user manual, if it is an essential element, is available on the Website or sent at the latest upon delivery. The Products comply with the French legal requirements in force.
The Customer remains responsible for the methods and consequences of their access to the Website, particularly via the Internet. This access may involve payment of fees to technical service providers such as Internet service providers, which remain at their charge. Additionally, the Customer must provide and be entirely responsible for the equipment necessary to connect to the Website.
The Customer acknowledges having verified that the computer configuration they use is secure and in working order.
ARTICLE 3 — CREATION OF THE CUSTOMER ACCOUNT
To place an order on the Website, the Customer must first create a personal customer account. Once created, to access it, the Customer must identify themselves using their username and secret, personal, and confidential password. It is the Customer's responsibility not to disclose their username and password in accordance with the provisions of the PERSONAL DATA article of these General Terms and Conditions. Each Customer undertakes to maintain strict confidentiality regarding the data, particularly the username and password, enabling them to access their customer account, acknowledging that they are solely responsible for accessing the Service using their username and password, unless fraud is proven. Each Customer also undertakes to inform the Operator immediately in the event of loss, misappropriation, or fraudulent use of their username and/or password.
After creating their personal customer account, the Customer will receive an email confirming the creation of their customer account.
The Customer agrees during registration to:
- Provide real, accurate, up-to-date information at the time of entry into the service registration form, and in particular not to use false names or addresses, or names or addresses without authorization.
- Keep registration data up to date to ensure its real, accurate, and current nature continuously.
The Customer also undertakes not to make available or distribute illegal or reprehensible information (such as defamatory or identity theft information) or harmful information (such as viruses). Otherwise, the Operator will be able to suspend or terminate the Customer's access to the Website at their exclusive fault.
ARTICLE 4 — ORDERS
The Operator strives to ensure optimal availability of its Products. Product offers are valid within the limits of available stocks.
If, despite the Operator's best efforts, a Product proves unavailable after the Customer's order, the Operator will inform the Customer by email as soon as possible, and the Customer will have the choice between:
- Delivery of a Product of equivalent quality and price to the initially ordered Product, or
- Refund of the price of the ordered Product at the latest within thirty (30) days of the payment of the sums already paid.
It is agreed that, apart from the refund of the price of the unavailable Product, if this option is requested by the Customer, the Operator is not liable for any cancellation compensation, unless the non-performance of the contract is personally attributable to them.
Except for any contrary mention in these General Terms and without prejudice to the right of withdrawal provided by applicable law, Customer orders are firm and final.
When placing an order, the Customer must select the chosen Products, add them to their cart by indicating the selected Products and the desired quantities. The Customer can verify the details of their order and its total price and return to the previous pages to possibly correct the content of their cart before validating it.
The Customer undertakes to read the General Terms and Conditions of Sale in force before accepting them and confirming the delivery and withdrawal methods and any associated fees before proceeding with the payment of their order. Order confirmation entails acceptance of the T&Cs and forms the contract.
A copy of these General Terms and Conditions, as accepted by the Customer, will be sent to the Customer by email at the time of order confirmation for reference.
Contractual information related to the order (including the order number) will be confirmed by email in due course and at the latest upon delivery. The Operator strongly advises the Customer to print and/or save this order confirmation on a reliable and durable medium as proof. A digital invoice is made available to the Customer in the "my account" space. The Operator also advises the Customer to print and/or save this invoice on a reliable and durable medium as proof.
Any email sent to the Customer in the context of an order will be sent to the email address used by the Customer to identify themselves in their customer account.
The Operator reserves the right not to validate the Customer's order for any legitimate reason, particularly in the event that:
- The Customer does not comply with the General Terms and Conditions in force at the time of their order;
- The Customer's order history shows amounts still owed for previous orders;
- One of the Customer's previous orders is under ongoing dispute;
- The Customer has not responded to a confirmation request for their order sent by the Operator.
The Operator archives sales contracts for Products in accordance with applicable legislation. By making a request to the following address Contact@My-Monthly.com , the Operator will provide the Customer with a copy of the requested contract.
Any modification of an order by the Customer after order confirmation is subject to the approval of the Operator.
The information provided by the Customer when placing the order (notably name and delivery address) is binding on the Customer. Thus, the Operator's liability cannot be sought in any way in the event that an error during the order process prevents or delays delivery.
The Customer declares that they have full legal capacity to commit to these General Terms and Conditions.
Registration is open to legally capable adults and minors, provided that they act under the supervision of the parent or guardian holding parental authority. Under no circumstances is registration authorized on behalf of third parties unless validly authorized to represent them (e.g., a legal entity). Registration is strictly personal to each Customer.
In case of a breach by the Customer of any of the provisions herein, the Operator reserves the right to terminate the Customer's account without notice.
ARTICLE 5 — PAYMENT TERMS AND SECURITY
The Customer expressly acknowledges that any order placed on the Site is an order with an obligation to pay, requiring the payment of a price for the provision of the ordered Product.
In any case, the Operator reserves the right to verify the validity of the payment before shipping the order by any necessary means.
The Operator uses the online payment solution .
Orders can be paid using one of the following payment methods:
[If payment by credit card is available]
Payment by credit card. Payment is made directly on the secure servers of the Operator's bank, and the Customer's bank details do not transit on the Site. The bank details provided during payment are protected by an SSL (Secure Socket Layer) encryption process. This way, these details are not accessible to third parties.
The Customer's order is recorded and validated upon acceptance of payment by the bank.
The Customer's account will be debited for the corresponding amount only when (i) the credit card details used have been verified and (ii) the debit has been accepted by the bank that issued the credit card.
The inability to debit the amounts due will result in the immediate nullity of the sale.
The credit card may be refused if it has expired, if it has reached the maximum spending limit that the Customer is entitled to, or if the entered data is incorrect.
[If payment by PayPal is available]
Payment by electronic wallet (type PayPal). The Customer already has an account on the electronic wallet used by the Operator. The Customer can use this account and pay for their order securely without disclosing their bank details.
[If payment by check is available]
Payment by check. The Customer can pay for their order by check if they have an account with a bank established in France. When ordering, the Operator will provide the Customer with the payee and address to which to send their check. Orders paid by check are processed upon receipt and after the check has cleared.
[If payment by bank transfer is available]
Payment by bank transfer. The Customer can pay for their order by bank transfer. When ordering, the Operator will provide the account details to which the transfer should be made, as well as the order reference to be indicated in the transfer order. Orders are processed within 48 hours maximum after receipt of the transfer.
If applicable, the order validated by the Customer will be considered effective only when the secure bank payment center has given its approval for the transaction.
As part of control procedures, the Operator may need to request any necessary documents from the Customer to finalize their order. These documents will not be used for any other purpose.
ARTICLE 6 — PAYMENT OF THE PRICE
The price of the Products in effect at the time of the order is indicated in euros, all taxes included (TTC), excluding delivery and transport costs. In the case of a promotion, the Operator agrees to apply the promotional price to any order placed during the advertising period for the promotion.
The price is payable exclusively in euros (€). The price is payable in full upon confirmation of the order. The prices offered include any discounts and rebates that the Operator may grant.
If delivery or transport costs apply, they will be added to the price of the Products and indicated separately before the Customer confirms the order. The total amount due by the Customer and its details are indicated on the order confirmation page.
ARTICLE 7 — FORMATION OF THE CONTRACT
The contract between the Operator and the Customer is formed when the Customer sends the order confirmation.
The Customer's attention is particularly drawn to the method of accepting the order placed on the Site. When the Customer places an order, they must confirm it using the "double-click" technique, meaning that after selecting Products added to the cart, the Customer must check and possibly correct the contents of their cart (identification, quantity of selected products, price, delivery terms, and costs) before validating it by clicking on "I validate my delivery", then acknowledging acceptance of these General Terms and Conditions before clicking on the "I pay" button, and finally validating their order after entering their bank details. The "double-click" constitutes an electronic signature and is equivalent to a handwritten signature. It constitutes an irrevocable and unconditional acceptance of the order by the Customer.
The archiving of communications, order forms, and invoices is carried out by the Operator on a reliable and durable medium to constitute a faithful and durable copy. These communications, order forms, and invoices can be produced as proof of the contract. Unless proven otherwise, the data recorded by the Operator on the Internet or by phone constitute proof of all transactions between the Operator and its Customers.
The order can be canceled by the Customer by registered letter with acknowledgment of receipt or by writing on another durable medium in case of:
due to the delivery of a Product that does not conform to the declared characteristics of the Product;
due to delivery exceeding the deadline specified on the order form or, in the absence of such a date, within thirty (30) days following the conclusion of the contract, after the Operator has been instructed, using the same methods and without result, to make the delivery within an additional reasonable time;
due to a price increase not justified by a technical modification of the product imposed by public authorities.
In all these cases, the Customer can demand a refund of the deposit paid, increased by interest calculated at the legal rate from the date the deposit was received.
The order can be terminated by the Operator in the event of:
the buyer's refusal to take delivery;
non-payment of the price (or the balance of the price) at the time of delivery.
ARTICLE 8 — RETENTION OF TITLE
The Operator remains the exclusive owner of the Products ordered on the Site until full payment is received, including any shipping fees.
ARTICLE 9 — SHIPPING AND DELIVERY
Online sales offers presented on the site are reserved for consumers residing in France or, where applicable, in a member country of the European Union, for deliveries within these same geographic areas.
Delivery means the transfer to the Customer of physical possession or control of the Product.
The Operator offers different delivery methods according to the nature of the product: [Details of delivery methods].
Shipping costs are those specified at the time of finalizing the order and are accepted by validating the order.
The Operator commits to delivering the Products within a maximum of thirty (30) days after receiving the order, in accordance with the delivery deadline indicated on the Site for each Product.
Delivery times are stated in business days on the Site when ordering. These times include the preparation and dispatch of the order as well as the time allotted by the carrier.
The Operator agrees to ship the Products according to the delivery times announced on each Product sheet and at the cart level, provided that payment for the order has not been previously refused.
However, if one or more Products cannot be delivered within the initially announced timeframe, the Operator will send an email to the Customer indicating the new delivery date.
Products will be delivered to the address provided by the Customer when placing the order. It is the Customer’s responsibility to ensure that this address is accurate. The Operator's liability cannot be engaged if the address provided by the Customer is incorrect, preventing or delaying delivery.
Upon delivery, a receipt may need to be signed.
No delivery will be made to a PO box.
Upon delivery, it is the Customer’s responsibility to check that the delivered Products conform to their order and that the package is sealed and undamaged. If not, the Customer must indicate this on the delivery slip. No claim regarding the quantity or condition of the Product will be accepted if it is not noted on the delivery slip.
ARTICLE 10 — RIGHT OF WITHDRAWAL
If a delivered Product does not provide complete satisfaction to the Customer, they may return it to the Operator. The Customer will have fourteen (14) days to do so from the date of receipt of the order.
In accordance with Article L.221-21 of the Consumer Code and in order to implement this right of withdrawal under the conditions of Articles L. 221-18 and following of the Consumer Code, the Customer is invited to fill out the standard withdrawal form by clicking on the following link [Link to withdrawal form].
The Operator will send an acknowledgment of receipt of the Customer's withdrawal request by email.
If applicable, the Customer can exercise their right of withdrawal by notifying the following information to the Operator:
name, geographical address, telephone number, and email address;
decision to withdraw through an unambiguous statement (e.g., a letter sent by post, fax, or email, provided that these contact details are available and thus appear on the standard withdrawal form). The Customer may use the model withdrawal form, but it is not mandatory.
Return costs are borne by the Customer unless the item cannot be normally returned by post, in which case the Operator will retrieve the Product at their expense.
The exceptions in Article L.221-28 of the Consumer Code apply and prevent the exercise of the right of withdrawal, notably if the order is for a contract:
for the supply of services fully executed before the end of the withdrawal period and whose execution began after prior express consent of the consumer and express waiver of their right of withdrawal;
for the supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period;
for the supply of goods made to the consumer's specifications or clearly personalized;
for the supply of goods liable to deteriorate or expire rapidly;
for the supply of goods that have been unsealed by the consumer after delivery and cannot be returned for hygiene or health protection reasons;
for the supply of goods which, after delivery and by their nature, are inseparably mixed with other items;
for the supply of alcoholic beverages whose delivery is delayed beyond thirty (30) days and whose agreed value at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional;
for urgent maintenance or repair work to be carried out at the consumer's home and expressly requested by them, within the limit of spare parts and work strictly necessary to respond to the emergency;
for the supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
for the supply of a newspaper, periodical, or magazine, except for subscription contracts to such publications;
concluded at a public auction;
for the provision of accommodation services, other than residential accommodation, transport of goods, car rental, catering, or leisure activities to be provided on a specific date or period;
for the supply of digital content not supplied on a tangible medium whose execution began after prior express consent of the consumer and express waiver of their right of withdrawal.
The returned Product must be in its original packaging, in perfect condition, suitable for resale, unused, and with all possible accessories.
In addition to the returned Product, the return package must also include a letter specifying the Customer's exact (name, first name, address) and complete contact details as well as the order number and the original purchase invoice.
The Operator will reimburse the Customer the amount of the Product within fourteen (14) days from the receipt of the Product and all elements necessary for the reimbursement of the Customer. This reimbursement can be made by the same means of payment used by the Customer. To this end, the Customer who paid for their order in the form of credits/gift vouchers may be reimbursed by credits/gift vouchers according to the Operator's preference.
By accepting these General Terms and Conditions of Sale, the Customer expressly acknowledges having been informed of the withdrawal procedures.
ARTICLE 11 — CUSTOMER SERVICE
The Customer can contact the Operator:
at the following number on the following days and hours.
by email at Contact@My-Monthly stating their name, phone number, the subject of their request, and the order number concerned.
ARTICLE 12 — INTELLECTUAL PROPERTY AND SITE USE LICENSE
[If Users cannot post content on the Site]
The Operator is the sole owner of all elements present on the Site, including but not limited to all texts, files, animated or still images, photographs, videos, logos, drawings, models, software, brands, visual identity, databases, site structure, and all other intellectual property elements and data or information (hereinafter referred to as the "Elements") that are protected by French and international laws and regulations regarding intellectual property.
Consequently, none of the Elements of the Site may be modified, reproduced, copied, duplicated, sold, resold, transmitted, published, communicated, distributed, broadcasted, displayed, stored, used, rented, or exploited in any other way, for free or for a fee, by a Customer or by a third party, regardless of the means and/or media used, whether known or unknown to date, without the prior express and written authorization of the Operator on a case-by-case basis, and the Customer is solely responsible for any unauthorized use and/or exploitation.
[If Users can publish content on the Site]
The Operator is the sole owner of all elements present on the Site, including but not limited to all texts, files, animated or non-animated images, photographs, videos, logos, designs, models, software, trademarks, visual identity, database, structure of the Site, and all other elements of intellectual property and other data or information (hereinafter referred to as the “Elements”) which are protected by French and international laws and regulations relating in particular to intellectual property.
As a result, none of the Elements on the Site may be modified, reproduced, copied, duplicated, sold, resold, transmitted, published, communicated, distributed, disseminated, represented, stored, used, rented, or exploited in any other way, free of charge or for a fee, by a Client or a third party, regardless of the means and/or media used, whether known or unknown to date, without the prior express and written authorization of the Operator on a case-by-case basis, and the Client is solely responsible for any unauthorized use and/or exploitation.
Furthermore, it is specified that the Operator is not the owner of the content posted online by Clients, for which they remain fully responsible and indemnify the Company against any claims in this regard. Clients grant the Operator a non-exclusive, transferable, sublicensable, royalty-free, worldwide license to use the intellectual property content they publish on the Site, for the entire duration of protection of such content.
The Operator reserves the right to take all legal action against persons who have not complied with the prohibitions contained in this article.
ARTICLE 13 — LIABILITY AND WARRANTY
[If Users cannot publish content on the Site]
The Operator cannot be held liable for the non-performance of the contract due to the Client or due to an event deemed to be force majeure by the competent courts or due to the unforeseeable and insurmountable act of any third party to these terms.
The Client acknowledges that the characteristics and constraints of the Internet do not guarantee the security, availability, and integrity of data transmissions over the Internet. Thus, the Operator does not guarantee that the Site and its services will operate without interruption or error. In particular, their operation may be temporarily interrupted for maintenance, updates, or technical improvements, or to change their content and/or presentation.
The Operator cannot be held liable for the use of the Site and its services by Clients in violation of these General Conditions and the direct or indirect damages that this use may cause to a Client or a third party. In particular, the Operator cannot be held liable for any false statements made by a Client and their behavior towards third parties. If the Operator's liability were to be sought due to such behavior by one of its Clients, the latter undertakes to indemnify the Operator against any judgment pronounced against it, as well as to reimburse the Operator for all costs incurred for its defense, including attorney's fees.
In addition to any additional contractual warranty (commercial warranty) that may be granted, the Products benefit from the legal warranty of conformity provided for in articles L. 217-4 and following of the Consumer Code (notably L. 217-4 to L. 217-14 of the Consumer Code), and the warranty against hidden defects provided for in articles 1641 to 1649 of the Civil Code.
When acting under the legal warranty of conformity:
- you benefit from a period of two (2) years from the delivery of the good to act;
- you can choose between repairing or replacing the good, subject to the cost conditions provided for in article L. 217-9 of the Consumer Code;
- you are exempt from providing proof of the existence of the non-conformity of the good during the twenty-four (24) months following the delivery of the good (except for second-hand goods).
You can decide to implement the warranty against hidden defects of the item sold within the meaning of article 1641 of the Civil Code. In this case, you can choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the Civil Code.
Reproduction of articles L. 217-4, L. 217-5, L. 217-7, L. 217-9, and L. 217-12 of the Consumer Code, article 1641, 1644, and the first paragraph of article 1648 of the Civil Code, as in force at the date of these General Terms and Conditions of Sale:
Art. L.217—4 of the Consumer Code:
"The seller delivers goods in conformity with the contract and is responsible for defects in conformity existing at the time of delivery. They are also responsible for defects in conformity resulting from packaging, assembly instructions, or installation when this has been made their responsibility by the contract or has been carried out under their responsibility."
Art. L.217—5 of the Consumer Code:
"The good is in conformity with the contract:
1° If it is suitable for the use usually expected of a similar good and, where applicable:
— if it corresponds to the description given by the seller and has the qualities that the seller presented to the buyer in the form of a sample or model;
— if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, producer, or their representative, particularly in advertising or labeling;
2° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the seller's attention, and accepted by the seller."
Art. L.217—7 of the Consumer Code:
"Defects in conformity that appear within twenty-four months from delivery of the good are presumed to exist at the time of delivery unless proven otherwise.
For second-hand goods, this period is set at six months.
The seller can refute this presumption if it is not compatible with the nature of the good or the claimed defect of conformity."
Art. L.217—9 of the Consumer Code:
"In case of a defect of conformity, the buyer chooses between the repair and replacement of the good. However, the seller may not proceed according to the buyer's choice if this choice results in a manifestly disproportionate cost compared to the other option, considering the value of the good or the significance of the defect. In such a case, the seller is required to proceed, unless impossible, according to the option not chosen by the buyer."
Art. L.217—12 of the Consumer Code:
"The action resulting from the defect of conformity is prescribed by two years from the delivery of the good."
Art. 1641 of the Civil Code:
"The seller is bound by the warranty for hidden defects of the item sold that make it unfit for the use for which it is intended, or that reduce this use so much that the buyer would not have acquired it, or would have given only a lower price for it if they had known."
Art. 1644 of the Civil Code:
"In cases provided for in articles 1641 and 1643, the buyer has the choice of returning the item and getting the price back or keeping the item and getting part of the price back."
Art. 1648 paragraph 1 of the Civil Code:
"The action resulting from redhibitory defects must be brought by the buyer within two years from the discovery of the defect."
It is recalled that seeking amicable solutions prior to any potential legal action does not interrupt the deadlines for legal warranties or the duration of any commercial warranty.
**ARTICLE 14 — COMMERCIAL WARRANTY**
The commercial warranty (contractual commitment of the Operator, in addition to its legal obligations relating to the conformity warranty of the Products) is the subject of a written contract in accordance with the provisions of articles L. 217-15 et seq. of the Commercial Code, of which a copy is given to the Client.
**[If the company has an after-sales service (SAV)]**
**ARTICLE 15 — AFTER-SALES SERVICE**
After-sales service provided by the Operator and not covered by the commercial warranty is the subject of a contract of which a copy is given to the Client.
Claims under the warranties must be addressed to the after-sales service at the following coordinates:
Email address: Contact@My-Monthly.com
Postal address:
Phone number:
Products covered by the warranties must be returned new, complete, and in their original condition and packaging after receipt and confirmation of the claim by the after-sales service.
The Client will be reimbursed for return postage costs no later than thirty (30) days following receipt of the product by the Operator.
**ARTICLE 16 — PERSONAL DATA**
For further information regarding the use of personal data by the Operator, please carefully read the Privacy Policy (the "Privacy Policy"). You can consult this Privacy Policy on the Site at any time.
**ARTICLE 17 — HYPERLINKS**
Hyperlinks available on the Site may link to third-party sites not edited by the Operator. They are provided solely for the convenience of the Client, to facilitate use.
Resources Available on the Internet
If the Client uses these links, they will leave the Site and will then agree to use the third-party sites at their own risk or, as applicable, in accordance with the terms governing them.
The Client acknowledges that the Operator neither controls nor contributes in any way to the development of the terms of use and/or the content applicable to or appearing on these third-party sites.
Consequently, the Operator cannot be held responsible in any way for these hyperlinks.
Furthermore, the Client acknowledges that the Operator cannot endorse, guarantee, or adopt any or all of the terms of use and/or the content of these third-party sites.
The Site may also contain promotional hyperlinks and/or banner advertisements linking to third-party sites not edited by the Operator.
The Operator invites the Client to report any hyperlink present on the Site that allows access to a third-party site offering content contrary to laws and/or morals.
The Client may not use and/or insert a hyperlink pointing to the site without the written and prior consent of the Operator on a case-by-case basis.
ARTICLE 18 — REFERENCES
The Client authorizes the Operator to mention the Client's name, logo as a reference in its communication materials (brochure, website, commercial proposal, press relations, press release, press kit, internal communication, etc.).
ARTICLE 19 — GENERAL PROVISIONS
ENTIRE AGREEMENT OF THE PARTIES
These General Terms and Conditions constitute a contract governing the relationship between the Client and the Operator. They constitute the entirety of the rights and obligations of the Company and the Operator relating to their subject matter. If one or more provisions of these General Terms and Conditions are declared null and void in application of a law, regulation, or as a result of a final decision of a competent court, the other provisions will retain their full force and effect. In addition, the fact that one of the parties to these General Terms and Conditions does not invoke a breach by the other party of any of the provisions of these General Terms and Conditions shall not be construed as a waiver by it of its right to invoke such breach in the future.
MODIFICATIONS TO THE TERMS
The Operator reserves the right to modify at any time and without notice the content of the Site or the services available therein, and/or to temporarily or permanently cease to operate all or part of the Site.
Furthermore, the Operator reserves the right to modify at any time and without notice the location of the Site on the Internet, as well as these General Terms and Conditions. The Client is therefore obliged to refer to these General Terms and Conditions before using the Site.
The Client acknowledges that the Operator cannot be held responsible in any way towards it or any third party for these modifications, suspensions, or cessations.
The Operator advises the Client to save and/or print these General Terms and Conditions for safe and durable storage, and to be able to invoke them at any time during the execution of the contract if necessary.
CLAIMS — MEDIATION
In the event of a dispute, you must first contact the company's customer service at the following address: Contact@my-monthly.com.
If the request for a complaint to the customer service is unsuccessful or if there is no response from this service within ten (10) days, the Client may submit the dispute relating to the order form or these GTCs opposing it to the Operator to the following mediator: Contact@My-Monthly.com.
The mediator will, independently and impartially, attempt to bring the parties together to reach an amicable solution. The parties remain free to accept or reject mediation, as well as, in the event of mediation, to accept or reject the solution proposed by the mediator.
The client is also informed that they can resort to the Online Dispute Resolution platform (ODR).
APPLICABLE LAW
These General Terms and Conditions are governed, interpreted, and applied in accordance with French law.
ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS BY THE CLIENT
The Client acknowledges having carefully read these General Terms and Conditions.
By registering on the Site, the Client confirms having read and accepted the General Terms and Conditions, thereby contractually binding themselves to the terms of these General Terms and Conditions.
The General Terms and Conditions applicable to the Client are those available on the date of the order, of which a dated copy can be provided to the Client upon request. It is therefore specified that any modification of the General Terms and Conditions made by the Operator will not apply to any orders placed previously, except with the express agreement of the Client originating from a given order.
